Tuesday, January 5, 2010

How To Troubleshoot Outlook 2007, 2003 And 2002? I Am Not Able To SendAnd Receive Emails From Outlook!

If you are struggling to send and receive emails from your Microsoft Outlook, this article will let you easily troubleshoot the issue. It outlines troubleshooting steps for Outlook 2007, Outlook 2003 and Outlook 2002. Moreover, even if you are using an earlier version of Outlook, refer to the “Similar problems and solutions” section that will be relevant to your version.
Before following the troubleshoot steps, determine the internet connection is firm or not. If the line is connected and you are not able to send and receive emails, follow the method 1 to create a new email profile.
If you can’t connect to the Internet, this may be the obvious reason that you are not able to send and receive emails. Therefore, you have to contact your ISP. Once your connection is restored, try to send yourself an email to check if the problem is resolved. If you are still not able to send or receive emails even after your Internet connection is restored, use the method 1.



Step 1: Open the Mail Setup dialog box
•    Click on Start Menu and choose Run, then type control in the Open box.
•    Then click on Ok.
•    As per your Operating System installed in your Computer, do one of the following:
Windows XP Operating System:
•    If you are in the Category View, click User Accounts and then click Mail.
•    If you aren’t in the Category View, double click Mail.

Windows Vista Operating System:
•    Click User Accounts and then click Mail.

•    Then the Mail Setup dialog box will open
Step 2: Start the New Profile wizard
•    Click on Show Profiles.
•    Now, click Add to start the New Profile Wizard.

Step 3: Create a profile
•    In the Profile Name box, type Test and click on OK to name the new e-mail profile.
•    Then follow the steps as per your Outlook version.
o    For Microsoft Office Outlook 2007
1.    Click to enable the Manually configure server settings check box.
2.    Then click Next.
3.    Click Internet E-mail, On the Choose E-mail service page,
4.    Then click Next.
5.    Now, fill in the boxes in the Internet E-mail Settings dialog box and ensure that the Account Type setting is set to POP3.
6.    Remember to enter the information from your ISP or from your email administrator in the Incoming mail server box and in the Outgoing mail server (SMTP) box.
7.    Now, click Next and follow the prompts to finish setting up your   account and then click Finish.
8.    That’s it, your new profile is created.

o    For Microsoft Office Outlook 2003 and earlier versions of Outlook

  • Click Add a new e-mail account.

  • Click Next.

  • Click POP3.

  • Click Next.

  • Now, fill in the boxes in the Internet E-mail Settings dialog box and ensure that the Account Type setting is set to POP3.

  • Remember to enter the information from your ISP or from your email administrator in the Incoming mail server box and in the Outgoing mail server (SMTP) box.

  • Click Next.

  • Click Finish.

  • That’s it, your new profile is created.

Step 4: To set the default profile
1.    On the Mail dialog box, under the When Starting Microsoft Outlook, use the Profile box and click to choose the new profile that you created in step 3.
2.    Now, click OK.
3.    After that, use Outlook to send yourself an email.
4.    If you successful receive the email, all it is done. You have successfully finished the troubleshooting.
5.    If you don’t receive the email, creating a new profile didn’t resolve your problem. So try method 2.
6.    Remember, if you use Dial-Up Networking to connect to the Internet, these provided steps will not resolve your issue.

Moreover, if you still face the problem even after a new profile, TCP/IP might not be set as your default Internet protocol. Follow the following steps to set TCP/IP as your default protocol to connect to the Internet.

Step 1: Open the Network Connection Properties dialog box
1.    As per the  Windows Operating System running on your computer, do one of the following:
o    Windows XP Operating System or Windows 2000 Operating System: Click Start, and then click Run.
o    Windows Vista Operating System: Click Start

.
2.    Now, type ncpa.cpl and then press Enter in order to open the Network Connections window.
3.    Then right-click your connection to the Internet, and then click Properties.
Remember, if you more than one connection is displayed in the Network Connections window, the connection you are suing should intimate the Connected or something similar.

Step 2: You should verify that the connection uses TCP/IP
1.    Go to the General Tab and ensure that the Internet Protocol (TCP/IP) check box is selected.
2.    If it is not, click to select the Internet Protocol (TCP/IP) check box.
3.    Now click OK.
4.    Then click Yes, if you are prompted to restart your Computer.
5.    Now send yourself an email.
6.    If you successful receive the email, all it is done. You have successfully finished the troubleshooting.
7.    If you don’t receive the email, creating a new profile didn’t resolve your problem. Refer to the Microsoft troubleshooting steps.
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